NCC Reports 6,500 Network Fixes, Vows Tougher Action On Operators
A dropped call can cost a trader a sale, while a slow internet connection can leave a student struggling to submit an assignment.
Nigeria’s telecommunications regulator says it is stepping up efforts to ensure subscribers get better service for their money.
The Nigerian Communications Commission (NCC) has vowed to hold telecoms operators accountable for poor service quality, disclosing that more than 6,500 network improvement interventions have been carried out in 2026.
The Executive Vice Chairman of the Commission, Dr Aminu Maida, gave the assurance at the 95th Telecom Consumer Parliament in Lagos on Tuesday, where stakeholders examined ways to improve service delivery and consumer protection in Nigeria’s digital economy.
Maida said the interventions included network capacity expansion, equipment upgrades and the deployment of newer technologies to improve voice and data services.
He stressed that effective regulation must deliver tangible improvements to consumers, including reliable connectivity, transparent billing and accessible channels for resolving complaints.
“We will continue to hold operators accountable for the quality of service they provide,” he assured.
The NCC chief also disclosed that approximately 75 million subscribers had benefited from airtime compensation under the Commission’s Consumer Compensation Framework in 2026.
He said the Commission would continue to enforce compliance and sanction violations where necessary to protect subscribers.
Maida urged consumers to use the NCC’s public network coverage maps and performance-monitoring tools to compare service quality in their areas and make informed choices about network providers.
He, however, warned that the persistent vandalism of telecommunications infrastructure, including fibre cuts, equipment theft and damage to network facilities, continued to disrupt services and affect businesses and individuals.
Earlier, the Executive Commissioner for Stakeholder Management, Rimini Makama, had called for stronger collaboration among regulators, telecoms operators and consumer groups to improve service reliability, billing transparency and complaint resolution.
Makama said subscribers should be able to understand their data usage and charges, avoid unexpected deductions and receive timely assistance when they report problems.
The parliament was themed “Enhancing Consumer Experience: Strengthening Service Quality and Consumer Protection in Nigeria’s Digital Economy”.
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